Top Tips to help your claim go smoothly

  • Complete the claim form as fully as possible
  • Provide as much detail as possible surrounding the circumstances of your claim, a covering letter attached with your claim form is fine
  • List everything you wish to claim for and the amounts being claimed, if you just send a bundle of receipts something may be missed or it may not be clear what you are claiming for
  • Send all the documents requested on the front page of the claim form and if you can’t please pop a note on your form explaining why, otherwise our team are likely to request it from you
  • keep a copy of your submission
Cancellation  Download form
Departure Delay Download form
Medical Expenses Download form
Personal Accident/Death Benefit Download form
Personal Liability Download form
Personal Possession Download form
Access to Medical Records Download form
Curtailment Form Download form

Submit Your Claim

If you need to make a claim, for your convenience, please download the most appropriate form from the list and submit it to us along with all of the required supporting documentation.

Travel Claims Facilities
PO Box 395
Monks Green
Farm, Mangrove Lane
Hertford
SG13 9JW

Policyholdersdocument

Policyholders who need to make a claim, or want to know more information about our processes should follow the link below

 

 

Find out more

Policyholder Quick Link

Policyholders who need to make a claim, or want to know more information about our processes should follow the link below.

Claims FAQs

If you have any questions about making a claim, the answer is probably here. Click ‘view claims FAQs’ to see the most frequently asked questions.
View claims FAQs

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Contact Travel Claims Facilities

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Travel Claims Facilities
1 Tower View
Kings Hill
West Malling
Kent
ME19 4UY