Top Tips to help your claim go smoothly

  • Complete the claim form as fully as possible
  • Provide as much detail as possible surrounding the circumstances of your claim, a covering letter attached with your claim form is fine
  • List everything you wish to claim for and the amounts being claimed, if you just send a bundle of receipts something may be missed or it may not be clear what you are claiming for
  • Send all the documents requested on the front page of the claim form and if you can’t please pop a note on your form explaining why, otherwise our team are likely to request it from you
  • keep a copy of your submission
Cancellation  Download form
Departure Delay Download form
Medical Expenses Download form
Personal Accident/Death Benefit Download form
Personal Liability Download form
Personal Possession Download form
Access to Medical Records Download form
Curtailment Form Download form

Submit Your Claim

If you need to make a claim, for your convenience, please download the most appropriate form from the list and submit it to us along with all of the required supporting documentation.

Travel Insurance Facilities Group
1 Tower View
Kings Hill
West Malling
Kent
ME19 4UY

Policyholdersdocument

Policyholders who need to make a claim, or want to know more information about our processes should follow the link below

 

 

Find out more

Policyholder Quick Link

Policyholders who need to make a claim, or want to know more information about our processes should follow the link below.

Claims FAQs

If you have any questions about making a claim, the answer is probably here. Click ‘view claims FAQs’ to see the most frequently asked questions.
View claims FAQs

skiier-becasue-accidents-do-happen

Contact Travel Claims Facilities

logo_tcf

 

Travel Claims Facilities
1 Tower View
Kings Hill
West Malling
Kent
ME19 4UY