We offer a range of sale support services: from helping businesses deal with overflow calls at peak times, to fully-branded outsourced sales operations.
Our smart systems integrate telephone calls, emails and web enquiries, so new business calls and administration queries can be processed across the full range of channels.
Our specially-trained customer service representatives ensure all incoming calls are dealt with as quickly as possible. We pride ourselves on our high standards of customer service: our training ensures all advisers are specially trained to ask questions about medical information with sensitivity and empathy.
This customer-centric approach has helped our business grow rapidly in recent years.
- Branded telephone and online sales support
- Integrated telephone and web-function
- Comprehensive management information
- Protectif medical risk rating allows us to cover more people with medical conditions
- 1m policyholders insured each year
- Total premiums of £80m a year
Thanks to our innovative technology our call handlers know what product a customer is contacting them about, and will have all relevant policy details available on their screen.
Our computer and call servers are partitioned, ensuring the integrity and confidentiality of your client’s data. Depending on the service you require external access to this information is available to you.
If you are interested in finding out more about our Sales Support & Fulfilment Services please get in touch
If you want to find out more about our different travel products, buy an insurance policy or make a claim please get in touch.
Get in touch
3rd Largest Travel Insurance Provider in the UK
Award Wining Online Solutions
Propriety 'Protectif' Medical Risk Rating System
£80m GWP Annually
“Our business has expanded greatly with a six-fold increase in sales volume”
Go Walkabout Travel Insurance
“TIFGroup’s unique ability to underwrite medical travel insurance products has meant Insurancewith can cater to a broad variety of demographics”
“Our customers frequently write in to tell us just how pleased they are by the service they receive from Travel Administration Facilities (TAF) “