We are Partnerships
We are committed to building long term and successful partnerships. But what does this mean for you? Our mutually beneficial relationships mean sustainable long term loss ratios, which help to avoid shock rating increases for your customers. We work to offer a diversity of risk based solutions suited to your customer base, whether that is in the variety of cover available or specialised acceptance criteria. Working on a consultative basis we can plan product development that encourages growth.
We are Underwriting
We tailor-make products to your customers’ needs by being specialists in risk management across all types of travel insurance. We worked closely with one of our partners to zero in on how their large loss claims were being handled and made significant improvements to their loss ratio with minimal impact on their rates. Our collaborative working style and dedication will provide quick decision making to ensure a mutually beneficial outcome.
We are Client Services
We are there for your customers every step of their journey; from sales to assistance and claims. Our oversight of their full journey gives us the ability to provide a unique, personalised customer experience.
We are Audit
We are determined in our commitment to your customers receiving optimal care when overseas and working to untangle the challenges that insurers face for their customer's welfare and safety. We work on behalf of the customer and strive to ensure they are never subjected to unnecessary or inflated medical invoices.
We are Protectif®
We created a bespoke Medical Risk Rating tool to understand and assess each customer’s medical risk more effectively. By doing so, we can price products with accuracy to provide the cover to meet their needs. Protectif® provides detailed risk management with a proven record of underwriting performance.
We are Insights
We interpret data quickly and to high granularity through our Insights team. Our data streams provide market intelligence, reliability of management information and reporting to a timeframe that works for you. The fluid visualisation of data from across the business and the customer lifecycle not only provides valuable insight to guide pro-active changes to our products but also transparency.
We are Marketing
We have proven experience in maximising online presence through direct and partner marketing channels. We identify opportunities for continuous growth backed with data-driven insights, which ensure optimisation of all online marketing activity.
We are Technology
We are customer driven technology specialists; our adaptable back-office solutions are designed to integrate seamlessly with existing IT functions and provide high-quality website experiences.