tifgroup has big ambitions for the future. We want to find the right people who want to develop their careers and help us to grow our business.popinforacoffeeandachat_mug

Below is more information on one of the key vacancies we are currently advertising.


Reporting to: EAF Operations Manager

This is a fantastic opportunity to join one of the fastest and growing and innovative insurance companies in the UK.
Emergency Assistance Facilities, a division of tifgroup, provides medical emergency and repatriation services to travellers worldwide who suffer injury, sickness or death while abroad.

Working on a 4 days on, 4 days off, 12 hour shift pattern (including weekends and public holidays) the medical co-ordinator’s role is to handle requests for assistance, obtaining case details and liaising with the in-house medical team and insurers to identify and provide the appropriate response to emergencies.


  • 24/7 emergency medical assistance case handling
  • Managing customer expectations in line with operational guidelines
  • Protecting insurer client’s interests at all times
  • Dealing with customers, clients and colleagues in a pleasant and courteous manner
  • Ensuring that case information is recorded accurately
  • Liaising with the EAF in-house medical team and insurers to ensure the right kind of assistance is provided in the most efficient and cost-effective way possible
  • Helping to plan and put into effect medical repatriations
  • Providing caring and compassionate support to family members of patients and deceased relatives
  • Supporting, and becoming an integral part of, the Assistance team
  • To refer to a manager when any work falls outside their area of knowledge or expertise

Personal qualities

  • Preferably educated to degree level or of graduate calibre
  • Excellent verbal and written communication skills in English essential
  • Preferably fluent in at least one European language (preferably Greek, Portuguese, French or German), Turkish or Arabic (North African)
  • Proven successful experience of customer service role (experience in medical assistance not essential)
  • Experience of working shift patterns which include weekends, bank holidays and/or nights
  • Ability to work under pressure
  • Ability to empathise with people in stressful circumstances while at the same time defending a company stance, often under significant pressure
  • Be able to work as part of a team as well as on their own initiative
  • Excellent keyboard skills, both speed and accuracy, are also essential to the role


  • Private Medical Insurance
  • Permanent Health Insurance
  • Life Insurance
  • Discounted Travel Insurance
  • Employee Assistance Program
  • 22 days holiday plus bank holidays
  • Free car parking
  • Pension Contribution

Company Profile

tifgroup is one of the fastest growing and innovative insurance companies in the UK. Our ethos has always been to do insurance differently. We’re not afraid to challenge the status quo in the insurance industry.

As an employer we believe that we are large enough to be able to offer career progression and opportunities but small enough to ensure that our staff are appreciated as much more than just a number. We encourage training opportunities and actively seek to develop our people.

We passionately believe that our people are key to the success of our business and we invest in our people and our facilities to ensure we have a great place to work and our team are proud to work for TIFGroup.

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