tifgroup has big ambitions for the future. We want to find the right people who want to develop their careers and help us to grow our business.popinforacoffeeandachat_mug

Below is more information on one of the key vacancies we are currently advertising.

Reporting to: Assistance Team Leader

This is a fantastic opportunity to join one of the fastest growing and innovative insurance companies in the UK. Joining our Assistance Team working a 12 hour shift pattern on nights from 8pm-8am 4 days on, 4 days off (including weekends and public holidays).

tifgroup Assistance Team provides medical emergency, repatriation services and support to our customers worldwide who have suffered injury, sickness or death whilst abroad.

 

We believe in our values and are looking for people who want to make a difference and be in a role where they are empowered to:

  • Leave people Wowed by the Service you Provide
  • Be Passionate, Determined and Proud
  • Embrace and Drive Change
  • Build Honest, Transparent and Mutually Beneficial Relationships
  • Be Invested in through the Growth and Learning Opportunities Given

 

Giving our customers a great experience by…

  • Liaising with insurers, brokers, in-house medical team, customers GP’s and hospitals overseas to ensure appropriate and necessary assistance is provided in the most efficient way possible
  • Speaking to our customers via telephone, email and live chat
  • Providing 24/7 emergency assistance in a caring and compassionate manner
  • To proactively contact customers and manage cases upon handover, providing reassurance and setting customer expectations
  • Managing expectations in line with operational guidelines and the terms and conditions of the policy
  • Assisting with planning and organisation of repatriations
  • Ensuring that case information is recorded accurately complying with GDPR regulations
  • To be able to consistently identify ways to improve customer services and complaint handling
  • To refer to a line manager when any work falls outside of your area of knowledge or expertise

 

Personal qualities

  • To be able to handle sensitive situations and show empathy to our customers.
  • Providing caring and compassionate support to family members of patients and deceased relatives.
  • Excellent verbal and written communication skills in English essential
  • Able to identify good customer service qualities to support our customer centric environment
  • Eager and willing to learn whilst being adaptable and flexible within your role.
  • Ability to remain calm under pressure to meet expectations in a timely manner.
  • Be able to work as part of a team as well as on their own initiative
  • Excellent keyboard skills, both speed and accuracy, are also essential to the role
  • Desirable but not essential – fluent in at least one European language (preferably Greek, Portuguese, French or German), Turkish or Arabic (North African)
  • Desirable but not essential – previous experience in medical assistance environment

 

Apply now