Diamond Holidays Update

As some of you may be aware “Diamond Shortbreak Holidays Ltd” have gone in to liquidation. This means any customers of “Diamond Holidays” and “The River Cruise Line” have had their holidays cancelled.

With this in mind it is very likely that we will get enquires from their customers that have booked their holidays via these agents.

Diamond Holidays was part of the Civil Aviation Authority (CAA) ATOL scheme, so customers with ATOL protected holiday bookings will be able to claim a full refund for their trip.

Any customers already abroad should be able to use the scheduled airline tickets included as part of their booking to return to the UK.

The information taken from the Diamond Holidays Website (http://www.diamondhols.co.uk/) is as follows:

Travel agent bookings

If you made your booking through a travel agent not directly with Diamond Shortbreak Holidays then you will need to contact your agent for advice and guidance.

Direct bookings with Diamond Shortbreak Holidays Ltd

Holidays that include a flight

If your holiday included a flight, you need to contact the CAA directly to make a claim for your holiday booking.

Please visit the CAA: www.caa.co.uk/ATOL-protection/Make-an-ATOL-claim/Latest-ATOLholder-failures for more information.

Other types of holidays/travel arrangements

If you have booked another type of holiday with Diamond Shortbreak Holidays Limited, you will need to contact ABTA: www.abta.com/diamond for more information.

Unfortunately Travel Insurance policies will unfortunately not cover this loss and we would recommend that clients check with their debit or credit card for cover if this is how they paid for their holiday that they have lost.

For those that have purchased a single trip policy we would be more than happy to consider moving the insurance to dates later in 2017 for holidays they may book following the loss of the current holiday.

In the event that you have specific questions not answered by this directive, please feel free to email us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.