Gatwick Drone Disruption

Following the flight delays and flight suspensions caused by sightings of Drones in and around the Gatwick airfield on Wednesday 19th and Thursday 20th December 2018 that have affected passengers, we at tifgroup would like to clarify what cover is available to our policyholders.
 
It has been advised that if you are due to fly today, do not travel to the airport without checking the status of your flight with your airline first.
 
Departure delay
You can claim for departure delay providing the duration is over 12 hours from you checking in, and the delay is not due to the diversion of the aircraft after it has departed.
 
Cancellation
If the delay you have suffered has exceeded 24 hours in duration after you have checked in, your trip is for more than 2 days and not a one-way trip, and provided you are also unable to obtain a refund from any other source you can submit a claim for cancellation.
 
For both cancellation and departure delay you must not have been offered any compensation, alternative transport that departs within 12 hours or accommodation. To find out more please contact your claims team.
 
In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tifgroup.co.uk and we will endeavour to offer an answer.