The acid test of any insurer is how effectively it deals with claims.

Consumers today expect an efficient and friendly service, with valid claims paid promptly and with the minimum of fuss.

At the same time our partners – be they insurers, brokers or independent travel companies – want to know we have systems in place to detect invalid or fraudulent claims.

Our comprehensive claims management system, and our specially-trained team of claim handlers, ensure we deliver both.

The success of our claims management system speaks for itself:

• Higher proportion of claims paid compared to industry average
• Claims paid quickly
• Improved customer satisfaction
• Good claims record helps boost sales

At Travel Claims Facilities we understand claims arise from stressful situations. All our claims handlers are trained to deal with all potential claims compassionately and fairly.