The acid test of any insurer is how effectively it deals with claims.

Consumers today expect an efficient and friendly service, with valid claims paid promptly and with the minimum of fuss.

At the same time our partners – be they insurers, brokers or independent travel companies – want to know we have systems in place to detect invalid or fraudulent claims.

Our comprehensive claims management system, and our specially-trained team of claim handlers, ensure we deliver both.


The success of our claims management system speaks for itself:

  • Higher proportion of claims paid compared to industry average
  • Claims paid quickly
  • Improved customer satisfaction
  • Good claims record helps boost sales


At Travel Claims Facilities we understand claims arise from stressful situations. All our claims handlers are trained to deal with all potential claims compassionately and fairly.


If you are interested in finding out more about our Claims Services please get in touch.

Get in touch


Policyholders who need to make a claim, or want to know more information about our processes should follow the link below.

Get in touch

Policyholder Quick Links

Policyholders who need to make a claim, or want to know more information about our processes should follow the links below.

Claims Forms

If you need to make a claim, please click ‘view claims forms’ and download the form for the claim you would like to make.

View claims forms

Claims FAQs

If you have any questions about making a claim, the answer is probably here. Click ‘view claims FAQs’ to see the most frequently asked questions.
View claims FAQs



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Why tifgroup?


One of the Largest Travel Insurance Providers in the UK


Award Wining Online Solutions


Proprietary 'Protectif' Medical Risk Rating System


In Excess of £145m GWP Annually

Case Studies

Here's how we've helped our clients


At Holidaysafe we have been providing great cover at affordable prices since 2006.

What they're all saying

Testimonial from our lovely clients

“Exemplary levels of customer service throughout the business.”


“tifgroup supports our business by offering a fully comprehensive service ranging from medical screening to claims handling.”

Go Walkabout Insurance

“We couldn’t have won our numerous consumer awards without the hard work and dedication of tifgroup’s customer service, assistance and claims teams.”