Our doctor-led emergency assistance service provides peace of mind for policyholders – at a cost-effective price for insurance partners.

Our specialist emergency assistance team are on hand to offer immediate help and support for policyholders who fall ill or get injured abroad.

This team is led by medical staff to ensure policyholders get the correct medical treatment in an appropriate facility.

We offer a round-the-clock contact centre, staffed by multi-lingual specialists. This is the first point of contact for policyholders, ensuring they get the help they need as quickly as possible, and we can oversee the claim.

All medical evacuations and repatriations are arranged under the guidance of one of the UK’s leading experts in aviation medicine.


We are now one of the leading global assistance companies:

  • Multi-lingual support team
  • 24/7 contact centre
  • Medical aviation specialist

This hands-on approach reduces costs for our insurance partners: by avoiding unnecessary clinical procedures, further complications and additional costs.

Useful information:

  • FCO
    Before you travel it is absolutely vital that you check the FCO’s advice on your destination, which will include information on everything from inoculations and visas to terrorism and common tourist issues. For more information click here: https://www.gov.uk/foreign-travel-advice
  • National Travel Health Network Centre
    For travel health advice including up to date news on worldwide health matters click here http://nathnac.net/


If you are interested in finding out more about our Emergency Assistance Services please get in touch

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Why tifgroup?


One of the Largest Travel Insurance Providers in the UK


Award Wining Online Solutions


Proprietary 'Protectif' Medical Risk Rating System


In Excess of £145m GWP Annually

Case Studies

Ski Club Travel Insurance

The Ski Club of Great Britain has offered winter sports insurance to its members for a number of years.

What they're all saying

Testimonials from our lovely clients

“We couldn’t have achieved those accolades without the dedication, hard work and support from all the divisions within tifgroup.”

Get Going Travel Insurance

“Quality Customer Care & Relationship.”

Shahid Mahmood, Operations Director – Globeshield

“We couldn’t have won our numerous consumer awards without the hard work and dedication of tifgroup’s customer service, assistance and claims teams.”