From humble beginnings to now being the largest travel insurer in the UK, our position is to do what is in the best interest of our customers.

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Sales Support & Fulfillment

phoneTravel Administration Facilities
Outsourced and fully- branded sales and administration services

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24hr Emergency Medical Assistance

ambulanceEmergency Assistance Facilities
A multi-lingual doctor led emergency assistance service, providing peace of mind for customers 24/7, at a cost-effective price for insurance partners

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Claims Handlingshield

Travel Claims Facilities
Our comprehensive claims management division offers high customer service standards and robust controls

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Our own screening tool offers a more accurate assessment of a policyholder’s health

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Cost Containmentinvoice

Cost Containment Facilities
Our specialist audit team keeps claims costs under control for our strategic partners

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scales Our dedicated team of underwriters can help you price and manage risks of all types of travel insurance

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Medical Repatriation Facilitiestravel

Our doctor-led team arrange cost-effective repatriations in medical emergencies

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Bespoke Online Solutions

Fully integrated online solutions providing everything partners need to administer and distribute travel insurance online


Online Marketing Strategy

Investment driven marketing consultancy with proven experience of growing brands online


Complaints Handling

Our specialist team ensures complaints are dealt with fairly and efficiently, minimising risk to brand reputation


Insurance With A Difference

tifgroup is one of the fastest-growing and innovative insurance providers in the UK.

We believe in doing things differently. At the heart of our business is a commitment to:

  • chartDeliver Outstanding Customer Service
  • Offer Market-leading Products
  • Build long-term relationships with our business partners

We are a full lifecycle travel insurance provider; offering a range of different specialist products and services. This menu-based approach allows partners to select the key services they enable them to grow their businesses, and help them run more efficiently.

Big doesn’t mean impersonal though. The customer remains at the heart of our business and we pride ourselves on offering a personal and friendly service.

We don’t just talk about setting high standards; we deliver them.

This commitment to excellence has delivered increased sales and improved profitability, not just for ourselves but for our strategic partners.


For Brokers

White-labelled insurance products

We can create bespoke branded insurance products for brokers. This is ideal for those looking to extend the range of products they offer, or add value to their customer proposition.
Our high quality insurance products are backed by outstanding customer service.

For Insurers

A range of back-office solutions

We help insurers drive their business forward by offering access to a range of back-office solutions.
These are designed to help insurers increase sales, run their companies more efficiently and become more profitable. As the third largest travel provider in the UK we offer a full range of options from across the lifecycle – and have won awards for both products and services.

For Intermediaries

We offer a consultative approach to providing bespoke travel insurance products to intermediaries and their clients. As one of the top two travel insurers in the UK, we offer a full range of support services, as well as access to more niche market products.

Why tifgroup?


One of the Largest Travel Insurance Providers in the UK


Award Winning Online Solutions


Proprietary 'Protectif' Medical Risk Rating System


In Excess of £145m GWP Annually

Our Clients

Please see a selection of our clients below


Holidaysafe Travel Insurance

“Moneyfacts ‘Travel Insurance Provider of the Year’ 2016, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Online Marketing Strategy”


Bespoke/Tailored Medical Insurance Products, Underwriting, Detailed MI, Claims, Emergency Assistance, Cost Containment


Alpha Travel Insurance

Responsive Website Design & Build, Online Marketing Strategy including Aggregator Integrations



Tailored Travel Insurance Products, Claims, Emergency Assistance & Fulfillment, Fully Optimised Customer Journey Design & Build


Ski Club Travel Insurance

Responsive Website Design & Build, Fully Optimised Customer Journey, Online Marketing Consultancy


GetGoingTravel Insurance

Tailored Medical Insurance Products, Claims & Emergency Assistance

Case Studies

Here's how we've helped out clients


At Holidaysafe we have been providing great cover at affordable prices since 2006.

Ski Club Travel Insurance

The Ski Club of Great Britain has offered winter sports insurance to its members for a number of years.

What they're all saying

Testimonials from our lovely clients

“We enjoy a strong, proactive and close working relationship with tifgroup, which enables us to work together to achieve our mutual goals.”

Chris Payne, Broking Director –

“Since partnering with tifgroup, our online growth has seen an impressive improvement.”

Mark Mason, Managing Director – Now Travel Insurance Services

“It’s refreshing to finally come across an Insurer with a unique team and fresh outlook towards working alongside partners.”

Shahid Mahmood, Operations Director – Globeshield

Meet the leadership team

clapper Travel Insurance Explained

#Top Tip

Many brands don’t appear on price comparison sites, so don’t assume they offer the cheapest deals.


Our ground-breaking consumer awareness campaign explains all need to know before buying travel insurance


Visit Travel Insurance Explained Website


Halkidiki Storm

Following the news of the storm which has impacted Halkidiki, Greece on 10th July 2019, we at tifgroup would like to extend our sympathies to those affected and clarify what cover may be available. We advise all travellers to check the Foreign and Commonwealth Office advice before travelling, and you can do that by checking […]

Late May Bank Holiday

Our opening times for the Late May Bank Holiday.  Customer Service  Opening Times 25th May 9am-5pm 26th May 9am-5pm 27th May 9am-5pm   Claims  Opening Times 25th May  9am-1pm 26th May  Closed 27th May 9am-5pm   Assistance   Opening Times 25th May 24/7 26th May 24/7 27th May 24/7

All news, press & articles

Where to find uspopinforacoffeeandachat_mug

1 Tower View
Kings Hill
West Malling
ME19 4UY


Call Us

Telephone: 0203 829 3813

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