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Human first.
Insurance second.
What matters to you, matters to us.

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Assistance

When it’s a live medical claim

We will be here for you 24 hours a day, 7 days a week. A friendly voice at the end of the line to support you through a difficult time.

We are here to support, liaise with treating doctors/ facilities and when the time is appropriate, we will help arrange to bring you home.

Here’s everything you need to know in the event of a medical emergency abroad, including contact details and next steps.

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Claims

Forms that are here to help

If things have taken an unexpected turn, we’re here to support you should you need to claim and with top tips to help us speed up the process if we can.

With the right form and the relevant information, you can submit your claim in five minutes.

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Complaints

The procedures to make sure we listen & react

We know that sometimes things don’t always go to plan. That’s why our Customer Insights team are here to investigate any complaint, resolve it for you and remain balanced and impartial throughout.

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