Making a claim
How we can speed up your claim.
Complete the claim in full
Provide as much information as you can for each section to speed up your claim. Skipping sections may delay your claim.
Provide as much detail as possible
The more detail surrounding the circumstances of your claim, the less chance there is of delays.
List everything you wish to claim
Include everything you wish to claim for and the amounts being claimed, if you only send receipts something may be missed or it may not be clear what you are claiming for.
Send all requested documents
They don’t have to be originals; we’d prefer you keep these safe. Some claim types need the documents in certain formats, please follow the guidelines to avoid delays.