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FAQ’s

Our FAQ’s in relation to COVID-19 and associated travel advice should cover most of the questions you might have. We have also included where else you can get assistance or obtain refunds from, if you are unable to claim on your insurance policy.

Click Here For Our FAQ’s

Starting with claims

How to get started

Read your policy wording

It’s important to check to see if you’re covered before claiming, to avoid any disappointment.

 

Claim and checklist

We’ve included checklists to support you when claiming, to avoid any unnecessary delays.

Making a claim

How we can speed up your claim.

Complete the claim in full

Provide as much information as you can for each section to speed up your claim. Skipping sections may delay your claim.

 

Provide as much detail as possible

The more detail surrounding the circumstances of your claim, the less chance there is of delays.

 

List everything you wish to claim

Include everything you wish to claim for and the amounts being claimed, if you only send receipts something may be missed or it may not be clear what you are claiming for.

 

Send all requested documents

They don’t have to be originals; we’d prefer you keep these safe. Some claim types need the documents in certain formats, please follow the guidelines to avoid delays.

How to claim if you’re unable to go on your trip

 

Click here to claim for cancellation

How to claim if you’ve had to cut your trip short

 

Click here to claim for curtailment

How to claim for medical expenses

 

Click here to claim for medical expenses
Claims Form Library

The forms you may need

Fill out the relevant claim form online for faster processing. There are PDF copies available with a form checklist to help guide you through the information we need.

 

If you’re looking to claim because you’ve been unable to go away on your trip, click here to find out more.
If you’re looking to claim because you’ve had to cut your trip short, click here to find out more.
If you’re looking to claim because your personal possessions were lost, stolen or damaged, your baggage was delayed, or you needed emergency travel documents, click here to find out more.

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