Cancellation
Please download and complete this claim form if you can no longer go on your trip and cannot recover all of your pre-paid costs from your airline, travel agent, tour operator or other supplier. Don’t forget to check your policy wording to find out what your policy covers under the ‘if you are unable to go on your trip’ section. Please make sure that you attach all your booking invoices as well as your cancellation invoices.
 
 
 
Curtailment 
Please download and complete this claim form if you need to cut your trip short and return back to the UK earlier than planned. Remember to check your policy wording to find out what your policy covers under the ‘if you have to cut your trip short’ or ‘if you have to come home early’ section.
 
 
 
Departure Delay
Please download and complete this claim form if you were delayed at your international departure point. Depending on your policy wording, you may be able to claim a benefit for each 12 hours you were delayed, you may also be able to claim for the abandonment of your trip if the delay exceeded 24 hours and you decided to cancel, in which case you should complete the Cancellation Claim form.
 
 
 
Missed Departure 
Please download and complete this claim form if you missed your departure from the UK. To find out if you are covered, please check your policy wording.
 
 
 
Personal Possession & Money
Please download and complete this claim form if your personal possessions were accidentally damaged, lost, stolen or delayed during your trip. This will include things like travel documents, cash, delayed baggage, and any valuables. For confirmation on the specific cover and limits for personal possessions under your policy, please check your policy wording.
 
 
 
Medical Expenses
Please download and complete this claim form if you had to pay for emergency medical treatment during your trip. If you are still abroad and seeking treatment please call our 24/7 Emergency Assistance Team, if you have not already done so. Some claims will require you to complete our Access to Medical Records form, which will authorise us to access your medical records as part of your claim. All you have to do is ask your UK GP to complete this form and attach it with your other claim form, along with any other supporting documents.
 
 
 
Medical Certificate
Please download and complete this form for use when additional medical information is needed.

Claims FAQs

Policyholders who need to make a claim, or want t  know more information about our processes should follow the link below

Find out more

Top Tips to help your claim go smoothly

  • Complete the claim form as fully as possible
  • Provide as much detail as possible surrounding the circumstances of your claim, a covering letter attached with your claim form is fine
  • List everything you wish to claim for and the amounts being claimed, if you just send a bundle of receipts something may be missed or it may not be clear what you are claiming for
  • Send all the documents requested on the front page of the claim form and if you can’t please pop a note on your form explaining why, otherwise our team are likely to request it from you
  • keep a copy of your submission

Contact Travel Claims Facilities

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Travel Claims Facilities
1 Tower View
Kings Hill
West Malling
Kent
ME19 4UY